Technical Helpdesk

Product Description

The Technical Help Desk test measures knowledge of core end-user problems using common office software in the Windows NT and Novell platforms. Designed for experienced help desk professionals, this test covers the following topics: Connectivity, Desktop Installation and Troubleshooting, Groupware, Internet Access, Network Printing, Network Protocols and Clients, Peer-to-Peer Networking, Using Server Resources, and Virus/Data Protection.

Product Summary

Industries
Propositions	Volume, Graduate, Talent Audit, Development
Languages	English (USA)
Completion Time	28 minutes
Competencies