This test is adaptive and measures the candidate's knowledge of the strategic issues involved in developing a marketing plan. It is designed for experienced marketing professionals and covers the following topics: Planning, Assessing Opportunities, Segmentation, Satisfying Customers, Cost of Entry, and Integration.

This test demonstrates that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. The test is focused on the topics used daily by most professionals. The Word Processing Fundamentals test covers the following topics: Advanced Features, Basic Settings, Document Creation, Document Exchange, Formatting, Page Layout, Revision, and Shortcuts.

This test measures ability to manage a business office. It is designed for experienced professionals and covers the following topics: Interpersonal Communication, Administration, Organization, Clerical, Technology, Human Resources, Finance, Training and Development, and Facility Management.

The Financial Services Representative solution is for senior-level professional positions in the insurance industry that sell life insurance to businesses and individuals on behalf of insurance companies. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suite individual customers; seeking out new clients and developing clientele by networking; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when calims are made on a policy. Potential job titles that use this solution are: Life Insurance Sales Professional, Insurance Sales Agent. Multiple configurations of this solution are available.

The Administrative Assistant solution is for entry-level clerical positions that interact with external or internal customers. Sample tasks for these jobs include, but are not limited to: answering telephones, managing files and records, sorting mail, greeting customers, and collaborating with co-workers on projects. Potential job titles that use this solution are: Receptionist and Administrative Assistant. There are multiple configurations of this solution available.

The Entry Level Cashier Solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds.

The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Sales Roles Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.

The Entry Level Technical Support Solution is for entry-level positions in which employees provide technical assistance to computer users in a contact center environment. Sample tasks for these jobs include, but are not limited to: answer questions or resolve computer problems for clients in person, via telephone, or electronically, provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.