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Assessment: Data Entry Numeric Form 1

Data Entry Numeric Form 1

This test measures the speed and accuracy at typing numbers into forms. Test takers are provided a printed text original that contains tables of information that they must enter exactly into a similar table in a word processing document using a keyboard. The information candidates must enter includes business-related records including numeric fields such as item number, model number, and quantity. Candidates may use either the keyboards numeric keypad or the number keys at the top of the keyboard. The test has a total of 26 records, and it is designed such that most candidates will not complete the test. This test is available in US English, UK English, and Australian English.

Assessment: Verbal Reasoning (R1)

Verbal Reasoning (R1)

This assessment measures ability to combine separate pieces of information and determine true statements based on that information. The test taker is required to review a list of facts and select the correct conclusion from a list of four statements. The test is available in US English, UK English and Australasian English.

Assessment: Proofreading

Proofreading

This assessment measures ability to read for errors involving spelling, punctuation, grammar and word choice. It also measures ability to correct those errors.

Assessment: Senior Sales Professional (Short Form)

Senior Sales Professional (Short Form)

The Senior Sales Professional solution is for high-level sales positions in which employees proactively sell products to customers, develop relationships with new or existing customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, consulting with and persuading customers to buy products, and building ongoing customer relationships. Potential job titles that use this solution are: Senior Sales Representative, Business Development Manager, and Senior Sales Consultant. Multiple configurations of this solution are available.

Assessment: Typing Test 2

Typing Test 2

This assessment is timed and designed to measure speed and accuracy in typing. This assessment allows the 5 minutes to type passages into a simulated word processing document. Test takers will need a printed text original for this type of evaluation. The reading level of this assessment ranges from the 10th to 12th grades. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors. Localized for use in the UK.

Assessment: Contact Centre Service and Sales Agent (Short Form)

Contact Centre Service and Sales Agent (Short Form)

The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative. Multiple configurations of this solution are available.

Assessment: Mathematical Problem Solving

Mathematical Problem Solving

This assessment measures ability to use basic mathematic computations to solve real-world problems. Calculators are not allowed, but candidates can use paper and pencil to answer questions.

Assessment: General Clerical Spelling

General Clerical Spelling

This is a multiple choice assessment that measures ability to identify correctly spelled words in written communication. It is a timed assessment that covers the following topics: plurals, prefixes, suffixes, abbreviations, and common errors. There is also a short answer version of the test.

Assessment: Administrative Professional (Short Form)

Administrative Professional (Short Form)

The Administrative Professional Solution is for entry to mid-level positions that involve routine clerical and administrative functions in addition to office management functions and customer service. Sample tasks for this job include, but are not limited to: arranging conference calls; drafting correspondence; scheduling meetings; greeting visitors; coordinating office activities. Potential job titles that use this solution are: Administrative Assistant, Secretary, Office Manager, Administrative Aide, and Administrative Associate. There are multiple configurations of this solution available.

Assessment: General Clerical Grammar (R1)

General Clerical Grammar (R1)

This assessment measures ability to correctly use the various parts of speech in written communication and covers subject-verb agreement, sentence structure, and punctuation.

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