This assessment measures ability to combine separate pieces of information and determine true statements based on that information. The test taker is required to review a list of facts and select the correct conclusion from a list of four statements. The test is available in US English, UK English and Australasian English.

This test measures knowledge of mathematics commonly used in business. Designed for all professionals, this test includes the following topics: Calculating Markup and Markdown Percentage; Interest, Invoicing, and Net/Gross; Markdown Price; Markup Price; Original Price Before Markdown or Markup; Price from Total without and with Tax; and Total from Algorithm, Chart, or Formula.

This Contact Center Retention Predictor is designed to identify those who are likely to stay in contact center positions for at least 90 days. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available. The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.

The Contact Center - Team Lead/Coach solution is for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules; assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates or less tenured peers; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Processing Supervisor, Call Center Supervisor, and Customer Service Supervisor. There are multiple configurations and versions of this solution available.

This is an adaptive test that measures the candidate's knowledge of how to use time wisely in the workplace. It is designed for the average business worker and covers the following topics: Action Plans, Controlling, Decision Making, Organizing, Planning, Scheduling, Time Usage, and Time Wasters.

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.

This is an adaptive test that measures knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

This test measures knowledge of English vocabulary. Designed for all English speakers, this test covers the following topics: Analogies, Challenging words, Foreign words used in the English language, and Professional terms.

The Accounts Receivable/Billing Fundamentals test measures basic knowledge of processing receivables and invoices. Designed for accounting clerks and others who handle the processing of accounts payable, this test covers the following topics: A/R Principles, Applying Cash, Bad Debt/Collections, Cash Flow, Credit, General Ledger, Invoicing, and Reconciliation of Customer Accounts. The test taker will need a calculator when taking this exam.

This test is designed to measure a candidates ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors. In this assessment, the text of the letter appears in the word processing program. Candidates are instructed to correctly format and edit the letter provided in the program, rather than having to type in the letter from a text original. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.