The Technical Help Desk test measures knowledge of core enduser problems using common office software in the Windows NT and Novell platforms. Designed for experienced help desk professionals, this test covers the following topics: Connectivity, Desktop Installation and Troubleshooting, Groupware, Internet Access, Network Printing, Network Protocols and Clients, Peer-to-Peer Networking, Using Server Resources, and Virus/Data Protection.

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.

The Network Technical Support test measures knowledge of setup, configuration, and maintenance of a local area network. Designed for technicians with hands on-experience, this test covers the following topics: Hardware/Media, LAN Support, Network Design, Services, System Administration, System Security, WAN Support, WLAN Support, and Workstation Support.

This is an adaptive test that measures knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.

This instrument assesses the candidate's writing proficiency and requires the candidate to compose original answers to insurance industry-related scenarios.

This test measures knowledge of English vocabulary. Designed for all English speakers, this test covers the following topics: Analogies, Challenging words, Foreign words used in the English language, and Professional terms.

The Cisco Network Support test measures knowledge of maintaining an Internet Protocol network using Cisco routers. Designed for experienced telecommunications engineers, this test covers the following topics: Dial Solutions, Hardware Architecture, IOS/Command Line, IP Addressing, LAN Switching, Network Protocols, OSI Model, Routing Protocols, Traffic Management, and WAN Connectivity.

The Accounts Receivable/Billing Fundamentals test measures basic knowledge of processing receivables and invoices. Designed for accounting clerks and others who handle the processing of accounts payable, this test covers the following topics: A/R Principles, Applying Cash, Bad Debt/Collections, Cash Flow, Credit, General Ledger, Invoicing, and Reconciliation of Customer Accounts. The test taker will need a calculator when taking this exam.

The Cisco Networking Concepts test measures knowledge of implementing, maintaining, configuring, securing, and troubleshooting a network using Cisco. Designed for experienced users who have responsibilities in systems and/or networks that use Cisco, this test covers the following topics: IP, LAN Switching, Management and Monitoring, Network Design, Network Security, Network Troubleshooting, Networking Models, and WAN.

This test is designed to measure a candidates ability to accurately make corrections from a business letter containing punctuation, spelling, and formatting errors. In this assessment, the text of the letter appears in the word processing program. Candidates are instructed to correctly format and edit the letter provided in the program, rather than having to type in the letter from a text original. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.