The Contact Center Agent - Advanced solution is an assessment used for job candidates applying to entry-level positions in a contact center environment that require more experience and where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

This test, designed for administrative professionals, measures knowledge of important types of business writing being used today. It covers the following topics: Business Letters, Other Formats, Principles of Organization, Rules of Grammar, Spelling, Style and Tone, and Vocabulary.

The SQL (ANSI) test measures knowledge of database queries using ANSI SQL. Designed for experienced database programmers and administrators, this test covers the following topics: Relational Database and SQL Basics, SQL Data Modification, SQL Queries, and Using SQL DML.

The SQL (ANSI) Fundamentals test measures knowledge of database queries using ANSI SQL. Designed for entry-level database programmers and administrators, this test covers the following topics: Grouping and Totaling, Relational Database and SQL Basics, SQL Data Definition (DDL), SQL Data Modification, SQL Queries, and Using SQL DML.

The Software Testing test measures knowledge of testing software. Designed for experienced software testers, this test covers the following topics: Dynamic Techniques, Fundamentals, Levels, Management, Monitoring, Static Techniques, Tools, and Types.

The .NET Framework Fundamentals test measures knowledge of the .NET environment. Designed for experienced users, this test covers the following topics: .NET Architectural Overview, .NET Framework Class Library, .NET Programming, Assemblies, Common Language Runtime (CLR), and Common Type System (CTS).

The Technical Help Desk (Microsoft) test measures knowledge of Technical Help Desk (Microsoft). Designed for experienced users, this test covers the following topics: Hardware, Help Desk Operations, Internet Explorer, Microsoft Office, Networking, Operating Systems, PC Peripherals, Software, and System Security.

This is the same as the multiple choice version of the test but is administered in short answer form. It measures ability to correctly spell words in written communication and covers plurals, prefixes, suffixes, abbreviations, and common errors.

This assessment identifies the ability to correctly identify words common in business communications. In this test, the test taker reads a sentence containing a highlighted word. The test taker is required to select the synonym of the highlighted word from a list of four choices. This test is available in US English and UK English.

The ASP.NET test measures knowledge of developing websites using Active Server Pages in the .NET framework. Designed for experienced developers, this test covers the following topics: .NET Framework, Architecture, Data Integration, Events, Troubleshooting, Web Applications, Web Controls, Web Forms, and Web Services.