The OO Concepts test measures knowledge of the most important aspects of object-oriented (OO) programming. Designed for both programmers and administrators, this test covers the following topics: Architectures/Programming, Classes and Objects, Design, GUIs and Class Libraries, Languages, Persistence and Concurrency, and Process and Practices.

The C# Fundamentals test measures knowledge of programming in the .NET framework using C#. Designed for entry-level programmers, this test covers the following topics: Classes and Interfaces, Delegates, Grammar, Methods, Type Members, and Type System.

This test measures knowledge of mathematics commonly used in business. Designed for all professionals, this test includes the following topics: Calculating Markup and Markdown Percentage; Interest, Invoicing, and Net/Gross; Markdown Price; Markup Price; Original Price Before Markdown or Markup; Price from Total without and with Tax; and Total from Algorithm, Chart, or Formula.

This Contact Center Retention Predictor is designed to identify those who are likely to stay in contact center positions for at least 90 days. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available. The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.

The Computer Technical Support test measures knowledge of setting up and maintaining a PC. Designed for technicians with hands-on experience, this test covers the following topics: External Physical, File Systems, Industry Standards, Internal Physical, Internet, Operating Systems, Support, and Working with Hardware.

The C++ Fundamentals test measures knowledge of programming in C++. Designed for entry-level programmers, this test covers the following topics: Access Checking, Basic Structure, Classes, Declarations, Declarators, Derivation, Exceptions, Expressions, Overloading, Special Member Functions, Standard C++ Library, Statements, and Templates.

The Technical Help Desk test measures knowledge of core end-user problems using common office software in the Windows NT and Novell platforms. Designed for experienced help desk professionals, this test covers the following topics: Connectivity, Desktop Installation and Troubleshooting, Groupware, Internet Access, Network Printing, Network Protocols and Clients, Peer-to-Peer Networking, Using Server Resources, and Virus/Data Protection.

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.

The Network Technical Support test measures knowledge of setup, configuration, and maintenance of a local area network. Designed for technicians with hands on-experience, this test covers the following topics: Hardware/Media, LAN Support, Network Design, Services, System Administration, System Security, WAN Support, WLAN Support, and Workstation Support.

This is an adaptive test that measures knowledge of communicating in the workplace. It measures the skills necessary to communicate effectively with coworkers at all levels and with external business contacts. Designed for the average business worker, this test includes the following topics: Electronic Communication, Employment Communication, Listening, Meetings, Nonverbal Communication, Verbal Communication, and Written Communication.